Sunday, November 13, 2011
Skadate Complaints Continue
I am sorry Skadate. I think it's time to post my own personal experience on this. I bought the software about a year and a half ago, end of 2010. Why I don't have it live yet? well, scared like there is no tomorrow. All for the same reasons that everyone stated above. Of course, I got slammed with $800, which was before they went on sale 50% off. The fact that they even went 50% off, made me wonder. The software is buggy. Once you purchase it, and encounter any problems you are asked to pay for support. My argument with them has always been, I would be more than happy to pay support if it was a customization that I need you to work with. But why do I pay support for you to fix your own product????
Skadate Complaint
We got this one from a Skadate customer:
I'm seriously unhappy that I decided to go ahead and purchase SkaDate EVEN AFTER reading all these terrible ratings. I am not one to be deterred by random disgruntled customer/black pr... thought since the "pre-sale" customer service was so good that I'd go ahead and buy it. anyway long story short - a day into buying the product i've already come across a hurdle. installation didn't go through all the way (they blamed it on the hosting company - although i know from past experience and a quick call to my hosting company that it wasn't a problem with hosting). they are so quick and dismissive once teh sale was done. Now i'm scrambling for help in the forum - trying to figure out all this problem with my site crashing randomly. I have NO CLUE and no help certainly... and the best part... when i ask for help through the support system - i get offered the wonderful $95/month plan to pay for support... YEAH RIGHT!! i pay for a product i cannot even customize even though they say it can be! moment you step into the backend to customize css, everything falls apart and no documentation to help us out! This is beyond illegal to scam customers into buying a bugged-out software, with very little to no support (and limited "unique" templates) and then have them scurrying to pay more just to fix YOUR software... we are the customers, we shouldn't be fixing your errors. So if you cannot guarantee a bug-free product - then DON'T charge us for support!!!! I SINCERELY learned my lesson (although it cost me a grand $400 USD). Never buy from a company with real bad PR... there's truth behind it (after all it cannot all be "fake comments") and by the way, before you step on this message board telling me to come forward. I'd be glad to.. except i dont' plan on releasing my personal information on the web. simply contact me (I'm unfortunately still stuck being your customer til I find a more reliable software). So reply back to me if you have a remedy for this ridiculous situation!
I'm seriously unhappy that I decided to go ahead and purchase SkaDate EVEN AFTER reading all these terrible ratings. I am not one to be deterred by random disgruntled customer/black pr... thought since the "pre-sale" customer service was so good that I'd go ahead and buy it. anyway long story short - a day into buying the product i've already come across a hurdle. installation didn't go through all the way (they blamed it on the hosting company - although i know from past experience and a quick call to my hosting company that it wasn't a problem with hosting). they are so quick and dismissive once teh sale was done. Now i'm scrambling for help in the forum - trying to figure out all this problem with my site crashing randomly. I have NO CLUE and no help certainly... and the best part... when i ask for help through the support system - i get offered the wonderful $95/month plan to pay for support... YEAH RIGHT!! i pay for a product i cannot even customize even though they say it can be! moment you step into the backend to customize css, everything falls apart and no documentation to help us out! This is beyond illegal to scam customers into buying a bugged-out software, with very little to no support (and limited "unique" templates) and then have them scurrying to pay more just to fix YOUR software... we are the customers, we shouldn't be fixing your errors. So if you cannot guarantee a bug-free product - then DON'T charge us for support!!!! I SINCERELY learned my lesson (although it cost me a grand $400 USD). Never buy from a company with real bad PR... there's truth behind it (after all it cannot all be "fake comments") and by the way, before you step on this message board telling me to come forward. I'd be glad to.. except i dont' plan on releasing my personal information on the web. simply contact me (I'm unfortunately still stuck being your customer til I find a more reliable software). So reply back to me if you have a remedy for this ridiculous situation!
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